To ensure that a donation is reserved for a Pressing Need, we deduct gifts before the credit cards are processed the following business day. If a credit card is declined or was entered incorrectly, that donation amount is added back to the Pressing Need.

All projects we present are for people whom we personally know or are people being ministered to by trusted partners of Heaven's Family.

There are a lot of things that need to happen before an update is available for you to receive. You can expect to receive an update anywhere from 2 weeks to several months after the Pressing Need is fully funded. (Some will require more time depending upon the nature of the need and the location, etc.)

Depending on your local cache, on average between 0-2 minutes.

Generally, yes. Your donation will be tagged with a special code in our accounting system that identifies it as earmarked for that particular need. If, however, your gift is given, for example, to provide a certain missionary with a bicycle, and that missionary passes away prior to receiving the bicycle, or if we discover that his need had been met by some other source, we would prayerfully steward your investment to advance Jesus' kingdom in some similar way.

Heaven's Family is a 501(c)(3) charitable organization, and therefore must maintain complete discretion and control over the use of all contributions. Tax-deductible contributions to all Heaven's Family appeals are solicited as preference gifts. Heaven's Family is fully committed to honoring donors' preferences with the understanding that, under unusual circumstances, such gifts may be used for other charitable purposes.